FREQUENTLY ASKED QUESTIONSOnce I register a domain, can I change it later?Unfortunately not, once a domain has been registered, it will remain valid for 12 months. If you would like to have another domain, you would have to register a new domain.What is a fair usage policy?The fair usage policy referes to incoming and outgoing traffic to the website. It is unlimited for normal web usage, anything above everyday usage will be regarded as strain to the server.OnePager, how much do I pay?The website is free of charge, however the setup fee is R250 and monthly it is R50 for hosting.How many emails do I get with the OnePager?2 email address with the option to increase at an additional R5 per email on the hosting amount.Do I have access to my Cpanel account?Upon request yes, any changes made to the server that may affect the website, we won’t be responsible for the changes and a fee may be charged to restore the server state.How do I pay the hosting fee?We will send you monthly invoices including the different methods of paying. We currently accept bank transfers, eWallet, CashSend.What happens if I don’t pay my hosting?A grace period of 5 days will be granted to make payment. If still not paid, your emails and website will be suspended until payment is made. A reconnection fee of R50 will be charged on the account and will have to be paid with the outstanding hosting fee to reactivate the account.What if I want to cancel the service?In the event of a cancellation, and if you require a backup of your emails and website, a preparation fee of R350 will be asked. If no backup is required, the account can be terminated at no fee.Contacting usYou may reach out to us by email at info@sterlingmedia.co.za or call us during working hours on 078 406 0457
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FREQUENTLY ASKED QUESTIONSOnce I register a domain, can I change it later?Unfortunately not, once a domain has been registered, it will remain valid for 12 months. If you would like to have another domain, you would have to register a new domain.What is a fair usage policy?The fair usage policy referes to incoming and outgoing traffic to the website. It is unlimited for normal web usage, anything above everyday usage will be regarded as strain to the server.OnePager, how much do I pay?The website is free of charge, however the setup fee is R250 and monthly it is R50 for hosting.How many emails do I get with the OnePager?2 email address with the option to increase at an additional R5 per email on the hosting amount.Do I have access to my Cpanel account?Upon request yes, any changes made to the server that may affect the website, we won’t be responsible for the changes and a fee may be charged to restore the server state.How do I pay the hosting fee?We will send you monthly invoices including the different methods of paying. We currently accept bank transfers, eWallet, CashSend.What happens if I don’t pay my hosting?A grace period of 5 days will be granted to make payment. If still not paid, your emails and website will be suspended until payment is made. A reconnection fee of R50 will be charged on the account and will have to be paid with the outstanding hosting fee to reactivate the account.What if I want to cancel the service?In the event of a cancellation, and if you require a backup of your emails and website, a preparation fee of R350 will be asked. If no backup is required, the account can be terminated at no fee.Contacting usYou may reach out to us by email at info@sterlingmedia.co.za or call us during working hours on 078 406 0457